Delivery & Shipping
As UK has left the EU, we would like to take this opportunity to reassure our customers across UK, Ireland, EU and Rest of World that we continue to ship to all locations on the same terms as before.
GB deliveries are unaffected. Our base in NI allows us unfettered access to all GB locations (England, Scotland, Wales) without the need for any additional paperwork, tarrifs or duties.
IE deliveries are unaffacted. Our base in NI allows us unfettered access to all Ireland locations without the need for any additional paperwork, tariffs or duties.
EU deliveries are unaffacted. Our base in NI locates us within the EU economic area and allows us unfettered access to all EU locations without the need for any additional paperwork, tarrifs or duties.
RoW deliveries are unaffacted. Our base in NI locates allows us access to all global locations without the need for any additional paperwork, tarrifs or duties.
We have been shipping globally since 2004 and all our systems are in place to continue on supplying to all customers with no change to our service. It is however possible that you may experience some delays in shipping due to courier comnpanies, especially in the early days after Brexit until everybody gets used to the new regulations, but as of now, we are not aware of any extended lead times on any of our deliveries
IMPORTANT UPDATE DUE TO UK HGV DRIVER SHORTAGES
Due to the ongoing driver shortages across the UK, we are experiencing sporadic delays across all routes. Next day timed delivery has taken as long as 3 days on on1 ocassion.
Please order in plenty of time so you are not left short.
All goods are being despatched from our warehouse in the same time frame but once they enter the courier network, we have no control over delivery times once they have left our possession.
This advice supercedes the below.
All products when stocked by us or the manufacturer's warehouses and where the purchasing and payment process is completed before 11am, will be despatched that same day. After this time they will be despatched next working day. Goods are always despatched on a next working day service across UK & Ireland. We cannot guarantee that goods will arrive on the day after despatch, this will be down to any external factors affecting the courier, please allow 1-2 days for delivery. Also, bear in mind that goods despatched to the highlands and remote or island locations may take longer to arrive. Some products have a longer lead time and these will be indicated in the Specification section on the product page
Delivery is free of charge for all items displayed on the site (unless specified - exceptions see below). This applies only to UK mainland, Northern Ireland and Republic of Ireland. For goods despatched outside of these regions there may be a delivery charge, you will be notified at the checkout process of any charges for delivery. All deliveries are despatched in the UK with TNT on their standard Express service which is a next day service but not guaranteed. You will receive an email notification that the goods have been accepted by TNT for collection and delivery. If you need a guaranteed service, you will need to upgrade your delivery to a timed (before 12, 10 or 9) service. This is only available in the UK (inc NI) and is optional and our standard express next day service is always free.
Where an item is not in stock, you will receive a notification as to the expected delivery time.
As deliveries will be despatched via courier, you will need to be present to receive the delivery and sign for it in good condition. If the delivery is damaged when you receive it, you must mark it as damaged with the courier present and report it to us immediately.
We cannot accept liability for damaged goods that have not been reported as such at the time of receipt.
Free delivery applies to all products delivered to UK mainland (excludes Scottish Highlands and Islands), Northern Ireland and Republic of Ireland. It does not apply to any island locations in UK or Ireland. It also does not apply to any destinations outside of UK or Ireland including offshore territories and installations. Charges for European and worldwide shipments are calculated based on size and weight of the parcel being shipped.
All charges reflect the cost to us from the shipping companies.
FREE SHIPPING EXCEPTION - Dangerous goods are not offered with free shipping. There is an option to purchase the shipping - this specifically applies to items such as alcohol gel hand sanitiser and other sanitising products.