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Shipping & Returns

Returns Policy


Extract from 'Our Policies'

 

4. Right to Cancel an Order

 

  • 4.1 - You have the right to cancel the contract at any time up to 5 working days after you receive the Products by notifying us by email to the email address provided.

 

  • 4.2 - If you cancel the contract under 4.1 after the Products have been delivered to you, you must return the Products to us at the address shown within the 'Returns on Line' section of our Website at your own cost and risk. If you cancel the contract before the Products have been delivered to you and then you receive the Products after cancellation you must not unpack them from their packaging but must immediately send them back to us. In any event you must return the Products to us within 5 working days of notifying us of cancellation under 4.1, or if later, of receiving them. If you do not we shall charge you a sum not exceeding the direct costs of recovering the Products.

 

  • 4.3 - Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure they are not damaged. Provided that we receive the Products within the specified period in the same condition they were in when delivered to you then we will refund you or credit your Trade Account for the Products in question within 7 days of the receipt by us of the Products.

 

  • 4.5 Once the item is returned and found to be in good condition you will be credited less the cost of the delivery which we have paid, this will include any charges over and above the delivery charge applied to your order, If your item was classed as “free delivery” this will still apply. You will be liable to pay these charges as per the terms and conditions of this agreement.

 

  • 4.4 Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure they are not damaged. Provided that we receive the Products within the specified period in the same condition they were in when delivered to you then we will refund you or credit your Trade Account for the Products in question within 7 days of the receipt by us of the Products.





Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, although you may be able to arrange your own collection.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.